PMCasino Privacy Policy — How We Keep Your Data Safe

Some data is naturally collected when you register and use PMCasino's services. This falls into two categories:

Information You Provide Directly

• Full name, date of birth, and gender
• Mobile number and email address
• Home Address (for KYC verification)
• National ID or passport number (as part of the KYC process)
• Payment method details (MFS number)

Automatically Collected Data

• IP address and browser information
• Pages visited on the site and time spent
• Device type and operating system
• Gaming history and transaction data

PMCasino collects data for specific reasons — not arbitrarily. The main purposes are:

• Account Management: For accurate account creation, login security, and a personalised experience.
• Payment Processing: To process deposits and withdrawals securely and to prevent fraud.
• Legal Obligation: To comply with KYC and AML (Anti-Money Laundering) regulations.
• Responsible Gaming: To identify potentially risky behaviour early by analysing gaming patterns.
• Site Improvement: To understand which features are used most and where issues arise, so we can improve our services.
• Support: To resolve your support requests faster by referencing your customer service history.

PMCasino does not sell your data to anyone. However, limited information may be shared with trusted partners to keep our services running:

• Payment gateways (bKash, Nagad, Rocket): Information required to complete transactions — used solely for the relevant transaction.
• KYC Verification Service: Third-party verification services may be used to confirm your identity.
• Game Provider: Playing a game establishes a connection with the relevant provider's server.
• Regulatory Authority: Disclosure of data is required under a valid legal order.

In all such cases, only the minimum necessary information is shared — never a full profile. All partners are bound by confidentiality agreements.

PMCasino protects your data across multiple layers, with technical and organizational measures working together:

• SSL/TLS 256-bit Encryption: All site and app connections are encrypted.
• Database Encryption: Stored data is kept in encrypted form.
• Two-Factor Authentication (2FA): An extra layer of security at login.
• Regular Security Audits: Regular audits are conducted by a third-party cybersecurity firm.
• Access Control: Only authorised staff can access specific data.
• 24/7 Monitoring: Unusual activity is detected automatically.

PMCasino uses cookies on its website and app. Cookies are small text files stored in your browser — they help improve your experience on the site.

• Essential Cookies: Required to maintain your login session and ensure security — these cannot be disabled.
• Functional Cookies: To remember your language and preferences.
• Analytics Cookies: To understand which parts of the site are used most — not to identify you personally.
• Marketing Cookies: To show you relevant ads — you can opt out at any time.

You can manage cookies through your browser settings, though disabling essential cookies may cause certain features to stop working.

PMCasino does not retain data longer than necessary. Retention periods vary by data type:

Once the retention period expires, data is securely deleted or anonymised.

As a PMCasino user, you have a number of important rights regarding your personal data:

To exercise any of your rights, email us at support@pmcasino.ws. We will respond within 30 days of receiving your request.

PMCasino is strictly for users aged 18 and above. Collection of data from minors is completely prohibited.

• Age verification is mandatory at registration.
• Age is re-confirmed during the KYC process.
• If a user is found to be a minor, their account is immediately closed and their data is deleted.
• If parents have any concerns, they can reach us at support@pmcasino.ws.

PMCasino may update this privacy policy as needed. Users will be notified in advance of any significant changes:

• A notice is published on the site.
• Via SMS to your registered mobile number.
• By updating the "Last Updated" date at the top of the page.

Continuing to use PMCasino after any changes have been made means you accept the updated policy. If you object to any changes, you may request to close your account.

If you have any questions or complaints about our privacy policy, please get in touch:

• Email: support@pmcasino.ws (Subject: "Privacy Request")
• Live Chat: Available 24/7 on any page of the site
• Response Time: Via email within 72 hours, via live chat within 5–10 minutes

We take every privacy-related complaint seriously and work to resolve it as quickly as possible.